Internal Memo - COVID19


In an effort to provide transparency into how we are approaching this situation as a company we are sharing our internal company message with our customers.


March 15, 2020

Good evening team,

We hope this finds you all doing well. We wanted to express our gratitude for everyone’s efforts this weekend at both shops. As news continues to unfold and the situation we are all facing develops, a sense of worry and real concern is being felt by all of us. One concern that we can help try to alleviate is the financial one. If anyone on the team has concerns about finances, specifically hardships relating to rent, a mortgage or food please contact us as we want to ensure we are keeping our team afloat.

We are setting aside a portion of sales from this weekend and days leading up to closure, if and when it is necessary, to provide an emergency fund for staff in need. One thing we don’t want our people worrying about is where they will live and if they will be able to eat during this crisis - we got your backs so please don’t hesitate to reach out to us.

When a disaster such as what is unfolding right before us, we realize we are family. We are family. Those people in Italy, those people in China, and those people suffering in our own country are our human brothers and sisters. We can use this time we have to practice compassion and thoughtfulness by spending time sending positive thoughts and vibes to people around the world. This may not change our situation but mentally, it will be helpful in keeping a calm mind.

When we think about this situation in our lives and then think about all the other people who are going through a similar situation. This perhaps is quite literally the birth of compassion, which means "suffering with." The incredible thing, is that "suffering with" others reminds us that we are not alone, and actually lessens our own pain. And this recognition of our interdependence begins to soften the rigid sense of self, the boundaries and the borders that separate us from others.

When you are watching the news, try to keep a holistic view. Yes, this situation is occurring. No doubt, there are negative things happening, very sad things, but there are also many more positive things occurring, happening throughout the world. We must aim for a wider perspective. Then we may feel less despair, during sad times.

“For every event in life, '' says the Dalai Lama “there are many different angles. When you look at the same event from a wider and longer perspective your sense of worry and anxiety reduces, and you have greater joy.” By stepping back to see the long view, it allows us to see that even though our situation may seem challenging now, from the vantage point of a month, a year, a decade these challenges seem much more manageable.”

Our role in the community is more vital than ever. Thank you for your continued hard work and dedication to making every customer's day a little bit brighter - just know that you are providing a moment of joy for people in our communities who can really use it right now.

Chris, Ashley & Harold



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